Our professional services, such as our Project Management and innovative Help Desk ensures greater customer satisfaction, organizational growth, cost reductions, and increased productivity. Using defined processes and industry best practices, we focus on a time and cost efficient model. Our helpdesk support provides a central communication point within your organization, including operational continuity and productivity for those leveraging assistive technology.
Akimeka’s customers experienced a 70% reduction in cost per call due to our Service Help Desk design and management.
PROGRAM MANAGEMENT / PROJECT MANAGEMENT
Our certified project management professionals (PMP) employ the processes of Project Management Body of Knowledge (PMBOK) to ensure your projects run in a smooth, efficient and effective manner. Our simplified process provides a single point of contact for continued communication:
ADVISORY / CONSULTING SERVICES
We provide customers with professional recommendations in support of their customized requirements to achieve their business mission; simplify processes, reduce costs, and increase productivity.
STRATEGIC / ORGANIZATIONAL PLANNING
Our strategic and organizational planning professionals support all business management projects. Our project managers and staff control tasks and resources ensuring a timely and accurate delivery schedule.
BUSINESS TRANSFORMATION, LEAN SIX SIGMA, CONTINUOUS PROCESS IMPROVEMENT
Our business management solutions such a training and mentoring and business process improvement use techniques for statistical process control.
SERVICE HELP DESK
Proper helpdesk management improves your customer satisfaction, increases profits and contributes to revenue growth. We provide a full range of helpdesk support services, based on Information Technology Infrastructure Library (ITIL) best practices, with a proven track record of client satisfaction.
We provide Assistive Technology services, including helpdesk support, application training, and product engineering, to individuals with:
Our clinical trials data support team collaborates with principal investigators, researchers, and medical personnel to design and implement data collection and data analysis methods for clinical trial protocols. To date, we provide application support and services for over 340 protocols across 13 institutes within the National Institutes of Health.
We provide an array of integration services, to include
This includes synchronizing data from multiple and disparate systems; aggregating data for customer reports, often in geospatial context, thereby integrating geographic information systems (GIS) with business management systems.
Learn more about our Geographic Information System Services.
Live Demonstration of Akimeka’s Training Products, Delivering a More Efficient, Empowered Workforce
By incorporating a self-service portal into your enterprise help desk strategy, you can experience a decrease in helpdesk requests coupled with an increase in end user satisfaction.
Akimeka’s Training Solutions – For an Efficient, Empowered Workforce
Learn How An Effective Service Help Desk Can Have Big Returns